spare part sought for my ox

This is the best opening line I've had on an email to me for a while!

Hello-

Thank you for writing in.

We're very sorry, but we have not had a parts department since the Great Earthquake of 2011.......

HobbyLink Japan

Seriously though, it must have been very bad for all concerned.

In case your'e wondering what I wrote to HobbyLink about it was to enquire about a spare part for my die-cast Zero-X by Aoshima, the small MEV escape pod pictured stood up here.